CENTURY 21 New Millennium announced that Century 21 Real Estate LLC, the iconic brand with the world’s largest real estate franchise sales organization, has been ranked highest in customer satisfaction by the J.D. Power 2014 Home Buyer/Seller Satisfaction StudySM, released on August 6, 2014. CENTURY 21® Real Estate ranked highest among real estate brokerages across all four home buyer/seller segments including: first-time buyers, repeat buyers, first-time sellers and repeat sellers.
“C21® sales professionals understand that real estate is about developing relationships and building trust with their customers. Their satisfaction is at the core of everything that they do each and every day,” said Rick Davidson, president and chief executive officer, Century 21 Real Estate LLC. “Our reputation is earned and measured with every customer interaction, and these results showcase the quality of our franchise broker network”
The study, now in its seventh year, measures customer satisfaction among first-time and repeat home buyers and sellers with the nation’s largest real estate companies. Overall satisfaction is measured across four factors of the home-buying experience: agent/salesperson; real estate office; closing process; and variety of additional services. For satisfaction in the home-selling experience, the same four factors are evaluated plus a fifth factor, marketing.
“As a company, we are embracing change, evolving with the digital consumer, and delivering on the various needs of today’s dynamic home buyer and seller,” said Todd Hetherington CEO and Co-Owner of CENTURY 21 New Millennium. “The commitment to enhancing the home buying and selling experience of real estate consumers throughout the D.C. Metro Area is our primary goal,” added Mary Lynn Stone, President and Co-Owner of CENTURY 21 New Millennium.
The 2014 Home Buyer/Seller Satisfaction Study includes 5,810 evaluations from 4,868 customers who bought and/or sold a home between March 2013 and April 2014. The study was fielded between March 2014 and May 2014.
About Century 21 Real Estate LLC
Century 21 Real Estate LLC (century21.com) is the franchisor of the world’s largest residential real estate sales organization, providing comprehensive training and marketing support for the CENTURY 21 System. The System is comprised of approximately 6,900 independently owned and operated franchised broker offices in 75 countries and territories worldwide with more than 102,000 sales professionals. Century 21 Real Estate LLC is a subsidiary of Realogy Holdings Corp. (NYSE: RLGY), a global leader in real estate franchising and provider of real estate brokerage, relocation and settlement services.
© 2014 Century 21 Real Estate LLC. All Rights Reserved. CENTURY 21®, the CENTURY 21 Logo are registered service marks owned by Century 21 Real Estate LLC. Century 21 Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each Office is Independently Owned and Operated.
About CENTURY 21® New Millennium
CENTURY 21 New Millennium, www.c21nm.com, is a full service real estate brokerage company specializing in residential and luxury properties. In addition to the Capitol Hill location in Washington, D.C., the Virginia locations are in Alexandria, Centreville, Culpeper, Fredericksburg, Gainesville, Loudoun, McLean, Stafford, and Woodbridge. The Maryland offices are located in Annapolis, Columbia, La Plata, Lexington Park, Lusby, Prince Frederick and Waldorf. Its core services include: mortgage financing, investing, settlement, property management, property insurance, global relocation assistance, and commercial real estate.