Mary Lynn Stone is President and Co-Owner of NM Management, Inc., an Alexandria, Va., based corporation whose core services organization provides a complete range of real estate sales and service support to clients in Virginia, Maryland, and the District of Columbia. In addition to general real estate brokerage, services include on-site mortgage, title, property management and access to a vast network of relocation and other real estate service providers worldwide. NM Management, Inc., the parent company of CENTURY 21 New Millennium, was ranked the number one CENTURY 21® firm for five consecutive years, with production numbers surpassing approximately 6,900 other independently owned and operated CENTURY 21 offices in 78 countries. The real estate company has eighteen branch locations and a sales force consisting of more than 950 real estate professionals generating more than $3.2 billion in annual settled sales volume. Under her supervision, the company provides licensing and continuing education classes through its New Millennium Real Estate School in Maryland and New Millennium University in Virginia.

Mary Lynn grew up in a family-owned real estate business and has more than 30 years of experience in all facets of the real estate industry from residential sales to franchise ownership. During that time, she has remained actively engaged in her Southern Maryland community. Her love of community and obvious leadership skills resulted in her appointment by former Maryland Governor Parris Glendening to serve on the state’s Economic Planning, Growth Management and Land Protection Committee. Soon thereafter, the St. Mary’s County Commissioners selected her to serve as an at-large member of the Tri-County Council of Southern Maryland—a position she still holds. Additionally, she is a director and active supporter of St. Mary’s Ryken High School in Leonardtown, Md.

Mary Lynn has channeled her passion for giving back into a powerful sense of community pride and support in all the company’s locations. Under her guidance, CENTURY 21 New Millennium has established successful annual fundraising events for a multitude of worthy organizations in the National Capitol area, including Children’s National Medical Center in Washington, D.C., for which her company is a corporate sponsor.

Mary Lynn is a past Director and REALTOR® of the Year for the Southern Maryland Association of REALTORS®, past President of the CENTURY 21 National Broker’s Communication Council for Va., Md., and D.C. She received her Bachelor of Science in Business Management and Marketing from the University of Maryland.

Mary Lynn and her husband, Joe, reside in Southern Maryland.

Todd A. Hetherington is CEO and co-owner of NM Management, Inc., an Alexandria, Va., based full-service real estate holding company whose organizations provide residential and commercial real estate sales and service support to clients in Virginia, Maryland, and the District of Columbia. The organization offers on-site mortgage, title, insurance, and property management in addition to access to a vast network of relocation service providers worldwide. In September 2017, Hetherington completed the “full service” definition by announcing the affiliation of Harbour Insurance, a newly formed, local independent insurance agency dedicated to serving the various insurance needs of individuals and families within NM Management’s real estate services network. NM Management, Inc. is the parent company of CENTURY 21 New Millennium, ranked the number one CENTURY 21® firm in the world five of the past seven years, based on sales volume. New Millennium’s production numbers routinely exceed the 6,900 other independently owned and operated CENTURY 21 firms in 78 countries worldwide.

Hetherington received his B.S. in Civil Engineering from the United States Military Academy, West Point, and his Masters in Engineering Administration from the George Washington University, Washington, D.C. Following active duty military service in 1990, he started an independent residential real estate company focused on providing relocation support to families at the various military installations in the Capitol area. In 1992, he opened a second office, joined the CENTURY 21 franchise, and added additional Virginia offices over the next four years. In 1998, he led a merger with other franchise brokers and became the top CENTURY 21 franchise brokerage in the Mid-Atlantic region, a position the company holds still today.

Early in 1999, with branches and systems in place to serve transferring government and military families in and around the Pentagon and several other Northern Virginia installations, Hetherington extended his military relocation influence by partnering with the owner of the top CENTURY 21 brokerage in Maryland. With a capable partner to manage daily brokerage issues, he turned the bulk of his attention to growth and development of the rapidly expanding NM Management, Inc. organization.

In 2007, as part of his long-term growth plan, Mr. Hetherington created First County Mortgage, LLC, in a Joint Venture partnership with National City Mortgage. While working with National City to oversee operations, his primary goal was to grow the new organization by recruiting experienced, reputable loan originators and aggressively marketing to area REALTORS®, builders, and consumers. His focus on loan production, company profitability, and customer service levels resulted in First County Mortgage, LLC becoming the top joint venture for National City across the nation regarding loan volume and profitability. Today, First County Mortgage, LLC continues its steady growth and will close in excess of $225 million in 2017.

Through mergers, strategic acquisitions, and management team building over the past 20 years, Mr. Hetherington, along with his business partner and their strong team of leaders, has grown CENTURY 21 New Millennium to a sales force of approximately 850 agents at 19 locations in the national capitol area. The company stands at the pinnacle of the CENTURY 21 real estate’s franchise statistics with an estimated $3.1 billion in sales volume.

Todd is ranked among The Most Powerful People in Residential Real Estate according to the annual Swanepoel Trending Report, which lists the real estate industry’s most influential thought leaders and senior executives. He is quick to give praise to the organization’s exceptional leadership cadre and credits the cooperative team culture they have created together.

Todd and Britt Borgen Hetherington have been married 38 years, have three children, and live in Fairfax County, Va.

JASON CARRIER

Jason Carrier is President of CENTURY 21 New Millennium, an Alexandria, Va., based real estate brokerage providing sales and service support to clients in Virginia, Maryland, Washington, D.C., West Virginia and Pennsylvania. NM Real Estate Services, the parent company of CENTURY 21 New Millennium, also includes Select Lending Home Loans, Bay County Settlements, Capstone Insurance, CENTURY 21 Commercial New Millennium, NM Relocation Services, and NM Referrals, Inc.

In his role, Carrier focuses on growth through marketing, training, agent coaching, recruiting, and strategic acquisition opportunities. During his tenure with CENTURY 21 New Millennium, Carrier successfully recruited more than 450 agents into the C21NM family. Before his President role, he served as the EVP of Growth, where he worked alongside C21NM’s Branch Leaders to assist in recruiting, business planning and office growth opportunities. As a team during Jason’s most recent year in the EVP role (2023), the company recruited 275+ agents—a high-water mark for the firm in one year. Jason also worked closely with the company’s affiliated mortgage partner to assist in recruiting loan officers and integrating mortgage across all real estate activities within the company.

Jason was also the Branch Leader of the company’s McLean, Arlington, and Rockville branches. With more than $250M in annual sales volume steadily, the McLean branch was consistently among the top-10-producing offices within the CENTURY 21 franchise system worldwide.

Mr. Carrier entered the real estate industry in March 2002, joining Cendant Corporation as its Senior Director of Business Development. During that period, he worked as a liaison between PHH Mortgage and ERA Mortgage Development, which further developed his strong skills in operational management, mortgage development, systems training, and brokerage growth. Before joining New Millennium, Carrier directed a consulting team consisting of ERA’s Regional Vice Presidents and Business Consultants to deliver an operational review program, complete with an instruction manual, which resulted in selected ERA companies seeing a significant increase in growth and profit.

Jason earned his bachelor’s degree in communications from the University of Maryland, where he was a standout lacrosse player, and later played professionally from 2000-02. He coaches youth lacrosse and is an active promoter of community events including those supporting wounded military combat veterans.

Jason and his family live in Reston, Va.

HERB LISJAK

I was first licensed in to practice real estate in 1984 and began my career in my hometown of Naperville, Ill., a Chicago suburb where my sister still resides. In 1987, Prudential entered the residential real estate industry and I accepted a position in franchise development. Over the next 16 years, I successfully represented several of our industry’s best brands.

In 2003, I was given an opportunity to become a member of the leadership team of the most well-managed real estate firm I’ve encountered in my career. We are passionate, yet disciplined and forward-thinking. I learn every day and am graced by a culture where we choose the harder right over the easier wrong…always. I go to work with a genuine sense of pride to be a contributing member of our firm.

My firm, CENTURY 21 New Millennium, offers a full range of real estate service to include: Brokerage, Mortgage, Title, Escrow, Insurance, Relocation and Property Management. My focus as a Branch Leader is Agent Services. I strive to maintain a positive and energetic culture where agents, as independent contractors, celebrate success as individuals and as a team. New Millennium delivers state-of-the-industry tools, products and systems that keep our agents current with the latest technologies, strategies and marketing positions on an entirely variable-cost basis. As our mission statement declares, “We do everything in a manner which is fun, fair and profitable!”

Jeff Hetherington is Executive Vice President of Operations at NM Management, Inc. an Alexandria, Virginia-based company whose core services organization provides a complete range of real estate sales and service support to clients in Virginia, Maryland, and the District of Columbia. NM Management, Inc. includes CENTURY 21 New Millennium, First County Mortgage Services, Bay County Title and Escrow, NM Commercial Services, NM Relocation, and NM Referrals, Inc. In his role, Hetherington focuses on efficiently executing all aspects of the company’s business practices.

In addition to serving as an EVP for NM Management, Inc., Jeff also serves as  CENTURY 21 New Millennium’s Director of Relocation, having stepped into that role in August 2015 to lead the company’s expansion of its relocation programs.  Prior to serving in this position, Jeff was Branch Leader of New Millennium’s Centreville, Virginia branch.  In his ten years of leadership, Jeff grew the Centreville branch to be the number one office in the number one CENTURY 21 firm in the world.  He assembled a world-class staff and hired and coached a team of professional REALTORs to unparalleled success, achieving the status of a top producing office within the CENTURY 21 franchise of approximately 7,700 offices worldwide.

Jeff began his career in the military as active duty in the United States Army, including service in the United States Army Reserves and Florida National Guard.  He retired as a Colonel and a General Officer position with the Florida National Guard after 28 years of service. His civilian career started in the financial services sector as Manager of Product Education for First Data Resources and Vice President of Training with Payment Systems for Credit Unions. He entered the real estate industry in 2004 when he became a REALTOR with CENTURY 21 New Millennium and by 2005 Jeff had achieved Top Producer status with over $7 million in gross sales volume.

Jeff earned a Bachelor’s of Science Degree in Engineering at the United States Military Academy at West Point, an MBA in Finance at Prairie View A&M University, and a Masters of Strategic Studies degree from the United States Army War College.  Jeff and his wife, Lolly live in Fairfax County, Virginia and have two grown children, Michael and Linda; and 2 grandchildren. In his spare time, Jeff is active in his church and enjoys fishing and Duke basketball.

TOMMY HIGGINS

Tommy Higgins is the Executive Vice President of Culture & Training at NM Real Estate Services, an Alexandria, VA-based real estate firm serving Virginia, Maryland, Washington, D.C., West Virginia, and Pennsylvania. NM Real Estate Services, the parent company of CENTURY 21 New Millennium, also includes Select Lending Home Loans, Bay County Settlements, Capstone Insurance, CENTURY 21 Commercial New Millennium, NM Relocation Services, and NM Referrals, Inc.

Tommy ensures the company’s culture is reflected in its marketing, services, and special events. He also oversees agent training for CENTURY 21 New Millennium tools and systems, including continuing education.

Tommy began his career in finance and banking, holding senior management positions that enhanced business and financial operations. He entered real estate in 2002 as a dual-career agent with CENTURY 21 New Millennium’s Solomons (Md.) office. After two successful years, he became a full-time agent and Branch Leader of the La Plata (Md.) office in 2005. In 2013, he assumed leadership of the Waldorf (Md.) office following an acquisition and later merged the La Plata and Waldorf offices into a new White Plains (Md.) office in 2019. Under his leadership, CENTURY 21 New Millennium achieved the largest market share in Charles County, MD. In 2021, he took on additional responsibility for the California and Prince Frederick (Md.) offices, helping the Southern Maryland offices secure the largest market share in the region.

Tommy earned a bachelor’s degree in business administration from Augustana College in Rock Island, Ill. He grew up in Quincy, Ill., on the Mississippi River. He has been with his husband since 1987 and is a dog lover with two large rescued labs, Tyson and Moka. He also has a passion for travel.

STEPHEN KARBELK

Stephen Karbelk is the Director of CENTURY 21 Commercial New Millennium, the commercial services platform supporting all of the offices and agents throughout our Virginia, Maryland and Washington, D.C. offices. Since 1990, Stephen has been working full-time in the real estate business, selling all types of real estate, ranging from single-family homes to entire closed college campuses. His experience spans all types of real estate and auction transactions, including sales in over 34 states. Stephen has managed the sale of large residential and commercial portfolios for lenders and government agencies as well as sold just about any type of property for multiple courts around the country. Stephen is a member of the International Council of Shopping Centers, Turnaround Management Association, American Bankruptcy Institute and the National Association of Bankruptcy Trustees. He is a recognized real estate expert in fiduciary sales. Additionally, Stephen manages RealMarkets, a CENTURY 21 New Millennium team, that consistently earns the GRAND CENTURION® ranking. Stephen is also a member of the CENTURION® Honor Society.

Under his leadership, CENTURY 21 Commercial New Millennium has grown significantly in its sales and leasing volume. In 2022, CENTURY 21 Commercial New Millennium was ranked among the top 21 commercial brokerages within the CENTURY 21 Commercial system.

Stephen lives in Belmont Country Club, Ashburn, Va., with his dog, Picasso, a Coton du Tulear. Stephen’s daughter, Samantha, graduated from the University of Central Oklahoma with a degree in Mass Communications for Professional Media. Samantha provides marketing services for CENTURY 21 Commercial New Millennium and RealMarkets, plus other clients that she supports.

JACK SHOPTAW

Jack Shoptaw assumed leadership of the Washington, D.C., branch of CENTURY 21 New Millennium in September 2016. CENTURY 21 New Millennium, consistently ranked among the top real estate organizations in the United States regardless of brand, has offices throughout Virginia, Maryland, and the District of Columbia, offering a full range of residential and commercial real estate sales and services. Jack brings a wealth of real estate knowledge and experiences from more than 25 years in a wide range of real estate roles in mortgage lending, new home sales, marketing, and advertising. He is a licensed REALTOR® in the District of Columbia, Maryland, and Virginia.

Mr. Shoptaw began his career as a loan originator and processor while attending the University of Maryland, College Park. He subsequently became a sales representative for Washington Homes prior to it being purchased by K. Hovnanian Homes. Hard work and demonstrated competencies in that position resulted in his selection to be Vice President of Sales and Marketing for Richmond American Homes. While there, he had oversight responsibility for more than 70 communities in Washington, D.C., Maryland, and Virginia. In 2000, Mr. Shoptaw received the President’s Award from the National Association of Home Builders for his support and dedication to the real estate industry.

In 2002, Jack opened his own full-service marketing agency in Georgetown, where he successfully directed brand and sales management strategies for many of the industry’s most recognizable builders and real estate companies across the country.

Jack grew up in the area and now resides in Old Town Alexandria, VA with his two children.

Jeff Hetherington is Executive Vice President of Operations at NM Management, Inc. an Alexandria, Virginia-based company whose core services organization provides a complete range of real estate sales and service support to clients in Virginia, Maryland, and the District of Columbia. NM Management, Inc. includes CENTURY 21 New Millennium, First County Mortgage Services, Bay County Title and Escrow, NM Commercial Services, NM Relocation, and NM Referrals, Inc. In his role, Hetherington focuses on efficiently executing all aspects of the company’s business practices.

In addition to serving as an EVP for NM Management, Inc., Jeff also serves as  CENTURY 21 New Millennium’s Director of Relocation, having stepped into that role in August 2015 to lead the company’s expansion of its relocation programs.  Prior to serving in this position, Jeff was Branch Leader of New Millennium’s Centreville, Virginia branch.  In his ten years of leadership, Jeff grew the Centreville branch to be the number one office in the number one CENTURY 21 firm in the world.  He assembled a world-class staff and hired and coached a team of professional REALTORs to unparalleled success, achieving the status of a top producing office within the CENTURY 21 franchise of approximately 7,700 offices worldwide.

Jeff began his career in the military as active duty in the United States Army, including service in the United States Army Reserves and Florida National Guard.  He retired as a Colonel and a General Officer position with the Florida National Guard after 28 years of service. His civilian career started in the financial services sector as Manager of Product Education for First Data Resources and Vice President of Training with Payment Systems for Credit Unions. He entered the real estate industry in 2004 when he became a REALTOR with CENTURY 21 New Millennium and by 2005 Jeff had achieved Top Producer status with over $7 million in gross sales volume.

Jeff earned a Bachelor’s of Science Degree in Engineering at the United States Military Academy at West Point, an MBA in Finance at Prairie View A&M University, and a Masters of Strategic Studies degree from the United States Army War College.  Jeff and his wife, Lolly live in Fairfax County, Virginia and have two grown children, Michael and Linda; and 2 grandchildren. In his spare time, Jeff is active in his church and enjoys fishing and Duke basketball.

LANE ERRINGTON

Lane Errington is Vice President of Marketing for CENTURY 21 New Millennium—the five-time No. 1 CENTURY 21 firm in the world—supporting 27 branch locations and 1,000+ agents and staff across Maryland, Virginia and D.C. Prior to joining C21NM, Lane led content marketing efforts for USA Lacrosse, where he played a transformational role in evolving the USA Lacrosse and USA Lacrosse Magazine brands through digital media, and collaborated with partners including Nike, Under Armour and Marriott. His focus areas included social media, video production, web design and editorial strategy. He is a member of the board of directors for the Tewaaraton Foundation, presenters of college lacrosse’s most prestigious individual honor, the Tewaaraton Award. He has worked with and alongside sports organizations including University of Maryland Athletics, USA Hockey, USA Rugby, ATP Tour, PGA, and Octagon.

Lane earned his master’s from Georgetown University’s Sports Industry Management Program with a concentration in Strategic Marketing, Communications, and New Media. He graduated from the University of Maryland’s Robert H. Smith School of Business in 2009 with degrees in Marketing and Supply Chain Management. He currently serves as adjunct faculty to the Georgetown SIM Master’s program and works with graduate students as a Capstone advisor and guest lecturer. Following stops in D.C. and Baltimore, Lane resides in St. Mary’s County, Md., with his wife and two young children.

Terri B. Lahlou is a seasoned real estate professional with over 22 years of experience, complemented by more than 10 years in government and corporate sales. She holds an Associate Broker’s license in Virginia, Maryland, and Washington, D.C., and has earned designations including Graduate, REALTOR® Institute (GRI), Accredited Buyer’s Representative (ABR), and Senior Real Estate Specialist (SRES). Terri serves as Vice President and Branch Leader at CENTURY 21 New Millennium’s Alexandria office.

In her leadership role, Terri is known for her ability to coach and mentor agents, drive operational excellence, and foster a culture of collaboration and integrity. She has a proven track record of building high-performing teams, boosting productivity, and achieving outstanding results for agents and clients. Her hands-on approach and deep understanding of market trends and compliance allow her to guide her team through complex real estate challenges confidently.

Outside of work, Terri is active in the community, volunteers with local charities, and enjoys exploring Alexandria’s rich history. She has a passion for fashion and interior design, loves attending concerts, and spending time on the water at Smith Mountain Lake and the Panhandle beaches. When she’s not working or pursuing her hobbies, you can find her with her three adult sons, her mini-goldendoodle, or traveling to discover new places and cultures.

Kyle understands that buying or selling a home is more than just a transaction: It’s a life-changing experience. That’s why he is dedicated to providing exceptional, personalized service for all of his clients. He takes great pride in the relationships he builds and always works relentlessly on his client’s behalf. People need a trusted resource that can guide them through the complex world of real estate. With his knowledge and commitment to providing only the best and most timely information to his clients, Kyle is your go-to source for real estate industry insight and advice.

Kyle has called Northern Virginia his home for more than 30 years. During that time, he attended college at the local community college before continuing his education at Old Dominion University. As a type-1 diabetic, Kyle partners with the American Diabetes Association to participate and raise funds for events held throughout the Northern Virginia area. As an animal lover, he also volunteers with local shelters, rescues, and SPCAs.

Lisa began her career in Real Estate in 2001. Her passion is for helping people and educating buyers, sellers, landlords and renters to help them make the best decision regarding their home needs. A graduate of Virginia Tech in History with a focus on education, Lisa currently actively works with sellers, buyers, landlords and tenants, as well as teaching Continuing Education for agents. Lisa is licensed in Virginia, Maryland, the District of Columbia (DC) and West Virginia!

• Certified Military Relocation Professional (MRP)
• Certified Home Rescue Expert
• Pre-Foreclosure Specialist
• Pre-License Education Instructor Certification

As a REALTOR and branch leader, I am passionate about first-time homebuyers and relocation. I enjoy showing what our neighborhoods offer and building relationships with new clients. As an early retiree from UPS after 27 years, I am dedicated to giving clients very honest and personal attention to detail. Very well equipped in many markets including new construction, 55+, condominiums, luxury homes, and all distressed properties. Determined to be a one-stop agent to fit all client needs. Personal interests include community outreach with credit awareness, education, and housing options. “Above and Beyond.” Working on behalf of Prince George’s County residents for equality in favorable housing options and opportunities.

KELLY NORMAND

In addition to being a full-time REALTOR since 2001, I have tried to get as much education in real estate as possible so I can use it to help my clients. Many years ago, I put in the extra hours to get my Associate Broker’s license, and since then I have earned many additional designations in my profession. I use my knowledge to educate my clients so they can make informed decisions and not feel lost in the process and paperwork. I have also consistently been a CENTURY 21 Pinnacle Quality Service Award winner.

Basically, I love real estate. On the buy side, I enjoy the thrill of the house hunt, the satisfaction in finding the right home for my client, helping guide people to homeownership, being the winning offer and seeing my client get the home they want. On the listing side, my competitiveness also shows up and I enjoy being the one chosen to help the seller fulfill their goals of selling for the highest dollar in the shortest time and negotiating to protect my seller’s interests. I especially like it when my previous buyers call me to help them sell their home and find a new one.

I have lived in Northern Virginia since 1984 and have lived in Arlington, Alexandria, Fairfax and Prince William Counties. I have seen the changes to the landscape and the real estate market and can help move you in the right direction.

JACK SHOPTAW

Jack Shoptaw assumed leadership of the Washington, D.C., branch of CENTURY 21 New Millennium in September 2016. CENTURY 21 New Millennium, consistently ranked among the top real estate organizations in the United States regardless of brand, has offices throughout Virginia, Maryland, and the District of Columbia, offering a full range of residential and commercial real estate sales and services. Jack brings a wealth of real estate knowledge and experiences from more than 25 years in a wide range of real estate roles in mortgage lending, new home sales, marketing, and advertising. He is a licensed REALTOR® in the District of Columbia, Maryland, and Virginia.

Mr. Shoptaw began his career as a loan originator and processor while attending the University of Maryland, College Park. He subsequently became a sales representative for Washington Homes prior to it being purchased by K. Hovnanian Homes. Hard work and demonstrated competencies in that position resulted in his selection to be Vice President of Sales and Marketing for Richmond American Homes. While there, he had oversight responsibility for more than 70 communities in Washington, D.C., Maryland, and Virginia. In 2000, Mr. Shoptaw received the President’s Award from the National Association of Home Builders for his support and dedication to the real estate industry.

In 2002, Jack opened his own full-service marketing agency in Georgetown, where he successfully directed brand and sales management strategies for many of the industry’s most recognizable builders and real estate companies across the country.

Jack grew up in the area and now resides in Old Town Alexandria, VA with his two children.

TOMMY HIGGINS

Tommy Higgins is the Executive Vice President of Culture & Training at NM Real Estate Services, an Alexandria, VA-based real estate firm serving Virginia, Maryland, Washington, D.C., West Virginia, and Pennsylvania. NM Real Estate Services, the parent company of CENTURY 21 New Millennium, also includes Select Lending Home Loans, Bay County Settlements, Capstone Insurance, CENTURY 21 Commercial New Millennium, NM Relocation Services, and NM Referrals, Inc.

Tommy ensures the company’s culture is reflected in its marketing, services, and special events. He also oversees agent training for CENTURY 21 New Millennium tools and systems, including continuing education.

Tommy began his career in finance and banking, holding senior management positions that enhanced business and financial operations. He entered real estate in 2002 as a dual-career agent with CENTURY 21 New Millennium’s Solomons (Md.) office. After two successful years, he became a full-time agent and Branch Leader of the La Plata (Md.) office in 2005. In 2013, he assumed leadership of the Waldorf (Md.) office following an acquisition and later merged the La Plata and Waldorf offices into a new White Plains (Md.) office in 2019. Under his leadership, CENTURY 21 New Millennium achieved the largest market share in Charles County, MD. In 2021, he took on additional responsibility for the California and Prince Frederick (Md.) offices, helping the Southern Maryland offices secure the largest market share in the region.

Tommy earned a bachelor’s degree in business administration from Augustana College in Rock Island, Ill. He grew up in Quincy, Ill., on the Mississippi River. He has been with his husband since 1987 and is a dog lover with two large rescued labs, Tyson and Moka. He also has a passion for travel.