Have a Deaf Client? I Can Help!
Protect Yourself and Your Clients
Check out the video below for what you need to know and for more information on our language referral program!
The Americans with Disability Act (ADA) is a federal law which mandates that you, as a Realtor, are required to provide your clients with access to clear communication. Sign Language is not the same as English; writing things down doesn’t work. You have an ethical and a legal responsibility to provide communication access to members of the Deaf community.
The ADA states, “No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates a place of public accommodation.”
Additionally, discrimination includes:
“…a failure to take such steps as may be necessary to ensure that no individual with a disability is excluded, denied services, segregated or other treated differently than other individuals because of the absence of auxiliary aids and services…”
The ADA definition of “auxiliary aids and services” includes “qualified interpreters or other effective methods of making aurally delivered materials available to individuals with hearing impairments.”
Therefore, any place of public accommodation is required to provide sign language interpreters or other effective means of communication for hard-of-hearing individuals. Depending on the situation, other effective means of communication may include assistive listening devices.