Overview

The Branch Operations Manager (BOM) provides administrative support to associates working for CENTURY 21 New Millennium (C21NM) to improve their quality of life. The additional administrative support allows associates to spend more time in direct contact with their clients, as well as allowing them more time to devote towards prospecting to increase their client base.

The Branch Operations Manager creates a positive, memorable, and EFFORTLESS experience for our associates, their customers. Voted one of the Washington Post’s Top Workplaces in 2018, CENTURY 21 New Millennium’s goal is to be the brokerage of choice in the D.C. Metro Region, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Concept

The Branch Operations Manager is a salaried position, with work to be accomplished Monday through Friday from 9:00 a.m. until 6:00 p.m. daily, although exceptions to these guidelines may occasionally occur. More complete general policy details may be found in the C21NM Employee Handbook.

The Branch Operations Manager handles the daily operations of the office. They ensure all established policies and procedures are followed by agents and staff alike.
A person who is highly motivated to help others achieve will be most successful in this role. The position requires strong skills in communication. Expertise in relationship building is essential. The Branch Operations Manager achieves success through understanding customer (agent) needs and objectives, developing strong rapport, and executing against an environment of multitasking.

The Branch Operations Manager reports directly to the Branch Leader for daily business and to the Director of Branch Operations for training and procedural support.

Core Competencies

A high-performing Branch Operations Manager will demonstrate proficiency (when trained) in the following duties, procedures, and critical software:

• Adherence to and enforcement of all established Company Policies and Procedures
• IT Troubleshooting to include computers, printers, and phones
• Branch Facilities Maintenance/Communication with vendors
• Supply Acquisition
• Accounts Payable Functions
• HR Duties, to include payroll and reimbursements for staff/department employees
• IC and Employee record maintenance to include licensure status
• Awards and Survey tracking and auditing
• Branch Events and Meeting Planner
• Assistance to the Branch Leader in recruiting efforts
• Social Media and Marketing Protocols and Regulations
• Procurement of marketing materials to include all printed collateral (brochures, postcards, business cards, signs, etc.)
• Knowledge of Relocation Team procedures and protocols

 

Software

• Microsoft Outlook, Word, Excel, Publisher, and PowerPoint
• Google Drive
• C21 Online Tools: Dash, Xpressdocs, Zap, Business Builder, and Golden Ruler
• Circlepix, Minuteman, Sir Speedy
• Top Producer software suite
• Bright MLS Keystone, Matrix
• Syndication sites:Zillow, Trulia, realtor.com, etc.
• Broker Central and Skyslope (working knowledge)

 

Behavioral Expectations

• Flexibility is key!
• Prioritize teamwork. Together, we’re better.
• Utilize superior, professional communication and customer service skills (written and verbal)
• Execute action plans with direction from the Director of Central Support.
• Set and meet deadlines on time.
• Maintain a positive mindset and appropriate professional conduct while representing C21NM, either in the office or while meeting with agents.
• Keep strictly confidential all personal information about agents, customers, staff and/or employees.
• Adhere strictly to C21NM standards and policies when completing any tasks or work.
• Perform all work in accordance with all government laws, regulations, ordinances, and court rulings in those jurisdictions in which C21NM operates.
• Check and respond to email and Slack regularly.

 

Culture

We practice the “Platinum Rule”- we treat others as they would want to be treated.

• Are trustworthy
• Possess an inherent drive to “figure it out”
• Seek responsibility and accountability
• Want to learn
• Are happiest professionally when they are doing good work at something they think is meaningful

 

About CENTURY 21 New Millennium

CENTURY 21 New Millennium is a full-service real estate brokerage with more than 900 real estate professionals across 20 offices in the greater Washington, D.C. area, including portions of Maryland, Virginia and the District of Columbia. The company, which specializes in residential and luxury properties, joined the CENTURY 21® System in 1998, and has established a sound and successful organization providing traditional residential and commercial services, on-site mortgage and title services, insurance, and access to a vast network of relocation and other real estate service providers worldwide. CENTURY 21 New Millennium has been the top-producing CENTURY 21 brokerage in the Mid-Atlantic each year since 1999 and has earned the distinction of No. 1 CENTURY 21 franchise in the world recognition five times since 2010. For more information, visit C21NM.com. Vested in You, Together We’re Better.

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