The Branch Operations Manager (BOM) provides administrative support to associates working for CENTURY 21 New Millennium (C21NM) to improve their quality of life. The additional administrative support allows associates to spend more time in direct contact with their clients, as well as allowing them more time to devote towards prospecting to increase their client base.
The Branch Operations Manager creates a positive, memorable, and EFFORTLESS experience for our associates, their customers. Voted one of the Washington Post’s Top Workplaces in 2018, CENTURY 21 New Millennium’s goal is to be the brokerage of choice in the D.C. Metro Region, with core values that promote a culture built on integrity, respect, teamwork, and accountability.
The Branch Operations Manager is a salaried position, with work to be accomplished Monday through Friday from 9:00 a.m. until 6:00 p.m. daily, although exceptions to these guidelines may occasionally occur. More complete general policy details may be found in the C21NM Employee Handbook.
The Branch Operations Manager handles the daily operations of the office. They ensure all established policies and procedures are followed by agents and staff alike.
A person who is highly motivated to help others achieve will be most successful in this role. The position requires strong skills in communication. Expertise in relationship building is essential. The Branch Operations Manager achieves success through understanding customer (agent) needs and objectives, developing strong rapport, and executing against an environment of multitasking.
The Branch Operations Manager reports directly to the Branch Leader for daily business and to the Director of Branch Operations for training and procedural support.
A high-performing Branch Operations Manager will demonstrate proficiency (when trained) in the following duties, procedures, and critical software:
We practice the “Platinum Rule”- we treat others as they would want to be treated.
CENTURY 21 New Millennium is a full-service real estate brokerage with more than 900 real estate professionals across 20 offices in the greater Washington, D.C. area, including portions of Maryland, Virginia and the District of Columbia. The company, which specializes in residential and luxury properties, joined the CENTURY 21® System in 1998, and has established a sound and successful organization providing traditional residential and commercial services, on-site mortgage and title services, insurance, and access to a vast network of relocation and other real estate service providers worldwide. CENTURY 21 New Millennium has been the top-producing CENTURY 21 brokerage in the Mid-Atlantic each year since 1999 and has earned the distinction of No. 1 CENTURY 21 franchise in the world recognition five times since 2010. For more information, visit C21NM.com. Vested in You, Together We’re Better.
|CUSTOMER SERVICE REPRESENTATIVE||Office Staff||Arlington Office|
|CUSTOMER SERVICE REPRESENTATIVE||Office Staff||Chantilly Office|
|CUSTOMER SERVICE REPRESENTATIVE (PART-TIME)||Office Staff||Washington, D.C. Office|